NewWayService is a Help Desk software solution that was designed to maximize your service center or call center department. Whatever your industry, NewWayService allows you to easily track and manage calls, requests, jobs, issues, or work orders.With its user-friendly interface, you dont need much training to learn to use the utility. Flexible, NewWayService adapts itself to your needs, whether you are a major corporation or a self-employed worker. NewWayService base modules are: work orders, actions and worked/ billed hours, customers and contacts, hour banks, technicians, products and serial numbers, spare parts, appointments and scheduling, work schedules and knowledge base. NewWayService was developed specifically for companies who want to make an efficient follow-up and management of work orders. This software allows you to keep in a unique database, all the requests received, to schedule your technicians appointments according to several predefined criteria (work schedule, specialties, zones, etc.) and make the follow-up of the work done (actions) and spare parts usedon the work orders.Several improvements and new features were added to the version 4, such as a new Alerts module that allows you, for example, to send an e-mail when the status of a work order did not change for a period of time. Inventory management for spare parts was added, the web interface was improved and a lot more.A complete solution for service management
